Terms & Conditions
Conditions of Use & Online Store Policies
We invite you to read our terms and conditions carefully before using the One Colour website. By using the One Colour website, you signify your agreement to be bound by these conditions.
All prices are in Australian Dollars and include GST. One Colour reserves the right to change prices without notice. All prices exclude postage.
Shipped orders are considered final and any changes made after this time, not due to our error, will be at your expense. Please include the name of the business when an order is being shipped to a business address.
Every endeavour is made to ensure all goods featured on our website are available at all times. However, One Colour reserves the right to declare any items of your order to be unavailable, should the need arise. In this unlikely event we will contact you immediately via email or telephone to amend your order, and if desired allow a replacement item to be selected.
The colours of each product may vary between computer monitors. We have made every effort to ensure the colours are accurate, however differences may occur depending on your monitor settings. If you have any concerns, please contact us at firstname.lastname@example.org
Our products are sourced from small workshops or from individual artisans under fair trade conditions from Kenya so occasionally there can be supply delays. We make every effort to update availability regularly on the website to avoid disappointment. Please contact us should you have any concerns.
We accept credit card payment through Stripe. For credit card payments we reserve the right to request further identification if deemed necessary. We also reserve the right to cancel orders where further identification has been requested but not received or found to be unsatisfactory. We can be contacted directly to make alternative arrangements for payment. If payment is made via Direct Deposit we will not dispatch any goods until the money has been received in the One Colour bank account.
Shipping Options and Costs
We will dispatch goods within 2-5 business days of your payment or clearance, if all items are in stock, except during holiday periods when there may be an extra delay before delivery. All items are shipped from Brisbane, Australia.
The following freight fees apply:
We use Australia Post. There is a Ship Free option within Australia. However, iIf you wish to further contribute to One Colour's mission then please feel free to take up the offer to include shipping costs in your purchase.
When postage is charged, it is charged at a flat rate of $7.00 within Australia. In some cases we will use Fastway courier services. Please contact us if your order is urgent (for example as gift) and we will endeavour to deliver according to your needs.
We use Australia Post. Postage will be charged at a flat rate of AU$20.00, which excludes GST. Please contact us if you have any concerns.
Please allow14-21 days for delivery, depending on location.
Please note that prices for all goods are in Australian dollars.
Unfortunately we cannot be held responsible for delays in the postal service for either local or international customers. If you need your order for a specific date or day then please contact us directly to arrange a courier service.
Returns and Exchanges
If you are not satisfied with your order for any reason, we will gladly exchange your purchase within 30 days of the delivery date, with proof of purchase. If the returned item is the result of an international purchase, please contact us immediately. To be eligible to exchange your purchase the following conditions must be met:
- All items are returned within 30 days of receipt, with proof of purchase.
- The product(s) must be in re-saleable condition, that is; unused, unworn, unwashed, undamaged, unsoiled and in their original packaging with tags attached.
- For your protection, you may wish to send your product for exchange via insured parcel post.
- Postage and shipping costs are not refundable unless the product is deemed faulty.
- Products on sale are NOT RETURNABLE unless faulty, in which case we will gladly exchange, if an item is available, or a product of similar price is suitable.
- If a product was sent incorrectly you must contact us immediately so that an exchange can be arranged.
- One Colour cannot pay for return postage charges unless we have made an error. We will make every effort to process exchanged items within 2-5 business days once the item(s), along with a self-addressed pre-paid satchel, has been received.
- Post the product(s) to the following address: One Colour, PO Box 5218, Kenmore East, QLD, 4069. Please include your order number on the front of the envelope.
Your Privacy and Security
We are committed to protecting your privacy. We use the information we collect about you to process orders and One Colour is committed to keeping your personal data confidential and secure. Any information we collect from you is for the sole purpose of processing your order and to provide a more personalised shopping experience. We will not sell, exchange, or otherwise disclose to anyone unless required by law.
It is important to note that we send periodical communications to people who have an account with One Colour. This communication is to inform the customer of new products, sales or specials. All customers receive a once a year, brief newsletter which they can opt out of at any time. We do not set out to bombard our customers in any way and honour their right to privacy.
Other privacy/security information to be aware of:
If you share a computer with someone or are using a computer in a public place like a library or Internet café, you as an individual are responsible for the security of and access to your computer.
Sign out or close your browser once you have finished shopping within onecolour.com. This is to ensure that others cannot access your personal information and correspondence.
You are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet and onecolour.com.
Further Privacy information can be obtained on the Australian Privacy Commissioner's website, www.privacy.gov.au.